Eastern 2019 Conference

Schedule at a Glance

Wednesday  |  Thursday  |  Friday


Wednesday, January 23

2:00 p.m. – 6:00 p.m.

5:30 p.m. - 6:30 p.m.
Happy Hour with Exhibitors


Thursday, January 24

7:00 a.m. – 6:00 p.m.

7:30 a.m. – 8:30 a.m.
Continental Breakfast and Exhibits

Sponsored by:  

General Session
8:30 a.m. – 10:00 a.m.
T| Lessons Learned from the Big Easy on Rat Control
Tim Madere, New Orleans Mosquito, Termite and Rodent Control, New Orleans, LA
New Orleans bolsters an impressive human population of almost 400,000 as well as being a large port city and commercial hub. With those characteristics, the city also harbors a lot of rodent issues, with older buildings and character only found in the Big Easy. Learn unique rodent challenges pest control operators face in the Big Easy and how you can use them to your advantage.

10:00 a.m. – 10:15 a.m.
Refreshment Break 

Sponsored by: 

10:15 a.m. – 11:15 a.m.

T| Using Research for Sound, Practical Bed Bug Solutions
Changlu Wang, Ph.D., Rutgers University, New Brunswick, NJ
Why work harder when you can work smarter and get to the same solution? Bed bugs are routinely considered one of the hardest pests to control and require significant amounts of labor to get the job done. Attend this session to learn tricks and techniques to streamline your bed bug protocols.  

M| The Importance of Diversity in the Workforce - Results of the NPMA Diversity Survey
Sheila Haddad, NPMA Diversity Committee
Implementing diversity in a company drives business and increases profits. It also helps meet the needs of customers - your employees should reflect the diversity of the community to better serve the needs of individual people. Get first-hand advice in this session on how to make your company more diverse and learn about the benefits of having an inclusive workplace.  

Hosted by 

T| Reinfesting Wood Destroying Beetles in Structures - Identification, Behavior, and Control
Ed Freytag, New Orleans Mosquito, Termite and Rodent Control, New Orleans, LA
When it comes to wood-destroyers, termites take all the attention.  Join us in this session that will highlight those ‘other’ organisms that damage and destroy structural timbers and furniture.  In this session, you will learn how to correctly identify wood destroying beetles by reviewing the tell-tale signs of infestation, including tips to help determine if the beetles are currently active in the structure.  

11:30 a.m. – 12:30 p.m.

T | Unraveling the Underground Mysteries of Termites
Ed Freytag, New Orleans Mosquito, Termite and Rodent Control, New Orleans, LA
Many long-held ‘truths’ about termites have turned out not to be as true as once thought. Pest control and science are constantly changing, so let this session help you stay ahead of the curve on these underground, secretive insects. This highly informative session will cover the latest technologies and advancements in termite control, all while unraveling some of the secrets of this mysterious pest.

M | Tales From The Trenches: My Secrets For Overcoming Challenges To Achieve Business Success
Audrey Hall, EcoServe Pest Services, Orchard Park, NY
Starting and maintaining a successful pest control company isn’t easy. With every milestone comes growing pains unexpected hurdles to overcome. When is the best time to start hiring? How far out should you be forecasting revenue and expenses? Are there cost-saving business resources available for pest control firms? Get answers to these and many more questions in this real-world session that reveals one business owner’s secrets to overcoming the challenges every pest control company faces. 

T | Protecting Fire Sprinkler Systems During Bed Bug Heat Treatments
Bob Upson, National Fire Sprinkler Association, Linthicum, MD
Bed bug heat treatments can raise ambient air temperature in structures to 130 degrees Fahrenheit or higher. Temperatures above 100 degrees can be injurious to fire sprinklers and can cause malfunctions to occur. In this session learn how fire sprinklers work and best practices for protecting fire sprinklers from injury during bed bug heat treatments.

12:30 p.m. – 2:00 p.m.
Lunch & Exhibits

2:00 p.m. – 3:00 p.m.

T | Are You Label Literate?
Ed Crow, Penn State Cooperative Extension, State College, PA
Pesticide labels are notoriously long and cumbersome to read. In this session, explore the ins and outs of the pesticide label, taking a look at how specific language on structural pest control labels is interpreted, from both a user and a regulator’s point of view. Don’t miss this enlightening lesson in label language literacy!

M | Leveraging National Marketing Strategies to Grow Your Business 
Patty Stofanak, Vault Communications, Plymouth Meeting, PA
This “How-To” session is chock full of advice for effectively using national marketing resources and ideas to help grow your business. Incorporating everything from digital and social tactics and learning how to protect your company on online review sites, to understanding today’s buyer’s journey and marketing to a variety of generations with purchasing power—we have you covered. If you are looking to grow your marketing efforts, this session is for you! 

3:00 p.m. – 3:15 p.m.
Refreshment Break

Sponsored by: 

3:15 p.m. – 4:15 p.m.

T | When is a Pest a Pest? Arthropod Diversity Inside Structures
Jim Fredericks, Ph.D., BCE, National Pest Management Association, Fairfax, VA
PCOs realize there are a lot of insects and arthropods indoors, but research has lacked real data on this information – until now. Explore the diversity of pest and non-pest insects found inside structures in this session reviewing the latest data regarding the insects that are living right under our noses and the factors that cause people to classify them as pests.

M | Mergers and Acquisitions: Preparing, Selling, and Transitioning Your Business for Success
Bob Williamson, Moyer Indoor/Outdoor Pest Control, Souderton, PA; Scott Steckel, Plunkett’s Pest Control, Columbus, Ohio
Mergers and acquisitions of all sizes have become commonplace in today’s pest control industry. But, what does this shift mean for your business or for the pest control industry as a whole? This candid session explores the pros, cons, and everything in between of how M&A’s are on the rise and what that means for this prosperous industry.

General Session
4:30 p.m. – 5:30 p.m.
T | Cockroaches: Using the Latest Research to Defeat an Ancient Pest
Changlu Wang, Ph.D., Rutgers University, New Brunswick, NJ
Cockroaches spread disease, contaminate food, and can even contribute to respiratory illness. Don’t miss this informative session to learn how you can put an end to cockroach call-backs while protecting the health and well-being of your clients. Find out the best tricks of the trade, and how to turn our knowledge of cockroach behavior into successful control strategies against these ancient pests!

5:30 p.m. – 7:00 p.m.
Eastern Conference Reception


Friday, January 25

7:30 a.m. – 1:00 p.m.

7:30 a.m. – 8:30 a.m.
Continental Breakfast & Exhibits

General Session
8:30 a.m. – 9:30 a.m.
T | Climate Change Impacts on Structural Pest Control
Roberto Pereira, Ph.D., University of Florida, Gainesville, FL
Predicting pest invasions and forecasting pest-borne disease outbreaks before they start? This may sound like the plot of a futuristic novel, but that is exactly what scientists at the University of Florida are working to achieve.  Learn how advancements in climate research are shaping our understanding of controlling pests in this informative session. 

9:30 a.m. – 10:30 a.m.

T | Get to Know the Tick: The Most Dangerous Arthropod Vector in North America
Erika Machtinger, Ph.D., Penn State University, State College, PA
Did you know that ticks transmit human pathogens more frequently than any other arthropod in North America, including mosquitoes?  Lyme disease alone tops more than 300,000 cases each year, estimated by the CDC.  In this exciting session, you’ll gain new approaches to tick control not only in backyards but also in livestock and animal facilities—plus, you’ll learn novel control techniques to give your customers peace of mind.

M | Benchmarking a Successful Pest Control Company
Dan Gordon, PCO Bookkeepers, Newton, NJ
Success is not a one-time achievement, it requires constant work and motivation to remain a successful, profitable pest control company. Benchmarking a successful pest control company to industry metrics helps evaluate criteria that can accelerate growth and help achieve maximum output. Join in on this session to fine-tune your company and learn what is working from other successful companies.  

10:30 a.m. – 10:45 a.m.
Refreshment Break

Sponsored by: 

10:45 a.m. – 11:45 a.m.

T | The PMP's Role in Effective Mosquito Control Around Structures           
Roberto Pereira, Ph.D., University of Florida, Gainesville, FL
There are special concerns and considerations that you must address when approaching backyard mosquito treatments. This session will cover the latest advancements and information about unique and lucrative mosquito control. You can’t afford to miss out on this great learning opportunity!

M | Developing the Next Generation of Managers
Dan Gordon, PCO Bookkeepers, Newton, NJ; Bob Williamson, Moyer Indoor/Outdoor Pest Control, Souderton, PA
Employees are one of the largest investments companies will make and their success directly relates to the success of the company. Learning how to identify someone in your company with management skills can really benefit the company and the loyalty and attitude of the staff that they impact. Whether you are looking internally for new managers or opt for a new hire, you need to attend this session to learn how to develop the next generation of managers. 

General Session
12:00 p.m. – 1:00 p.m.
The NEW OSHA Silica Rule’s Impact on the Pest Control Industry            
Jim Fredericks, Ph.D., BCE, National Pest Management Association, Fairfax, VA
To keep workers safe, the Occupational Safety and Health Administration (OSHA) implemented a new rule on silica exposure that impacts PMPs that drill into concrete, brick, and mortar.  NPMA has created new resources to help you navigate the new rule successfully, as well as an entire toolbox to fit your OSHA training needs. Attend this enlightening session for an overview of respiratory protection in light of the new silica rule and make sure you stay up-to-date on the latest in respiratory safety.